I'm absolutely sure it's not person error, Considering that the recovery phrase was present in two different places: backed up in a very file on S3, and printed with a piece of paper. In this post we’ll share the list of concurrency wallets (equally hardware and application) that supports BIP39 https://wildbookmarks.com/story19022162/top-latest-five-bip39-seed-phrase-mnemonics-generator-urban-news